Terms & Conditions

Terms and Conditions

Last Updated: 18 April 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the thescraping.agency website and the web scraping services (the "Service") operated by Ginger Media BV ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

1. Services Provided

Ginger Media BV provides managed web scraping services. We extract publicly available data from websites as requested by you, our client, and deliver it in an agreed-upon format. We may also offer pre-scraped datasets for purchase.

2. Client Obligations

  • You agree to use our Service only for lawful purposes and in accordance with these Terms.
  • You warrant that you have the necessary rights and permissions to request the scraping of data from the target websites specified by you.
  • You agree not to request the scraping of websites where such scraping is explicitly prohibited by the website's own terms of service, or where it would violate any applicable laws or regulations (including copyright and privacy laws).
  • You are responsible for ensuring that your use of the scraped data complies with all applicable laws and regulations, including data privacy laws like GDPR.
  • You agree to provide accurate and complete information when requesting our services or setting up an account.

3. Intellectual Property

  • The Service and its original content (excluding data scraped at your request), features, and functionality are and will remain the exclusive property of Ginger Media BV and its licensors. Our website content is protected by copyright, trademark, and other laws of both Belgium and foreign countries.
  • The data scraped at your request is provided to you for your use. We claim no ownership over the data itself, which belongs to the original source or is subject to the source website's terms. However, the structure, format, and method of delivery developed by us may be considered our intellectual property.
  • You grant Ginger Media BV a temporary, non-exclusive license to access and process the target websites solely for the purpose of fulfilling your scraping request.

4. Payments

  • Fees for our Services will be outlined in a specific quote or on our website pricing page.
  • Payment terms will be specified in the quote or invoice.
  • We plan to use Stripe as our third-party payment processor. By making a payment, you agree to Stripe's terms and conditions and privacy policy. We do not store your full credit card details on our servers. All payment processing is handled securely by Stripe.
  • All fees are quoted exclusive of applicable taxes (like VAT), which will be added where required by law.

5. Disclaimers

  • Our Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the scraped data or the Service itself. Websites change frequently, and data extraction may be interrupted or become inaccurate without notice.
  • We do not guarantee that we can successfully scrape data from every website. Technical limitations, anti-scraping measures, or website terms may prevent successful extraction.
  • Ginger Media BV is not responsible for how you use the data obtained through our Service. You bear sole responsibility for compliance with all relevant laws and third-party rights related to the use of the data.

6. Limitation Of Liability

In no event shall Ginger Media BV, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service (including scraped data); and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Our maximum liability for any direct damages arising from our Service shall be limited to the amount paid by you for the specific service giving rise to the claim in the preceding three months.

7. Indemnification

You agree to defend, indemnify and hold harmless Ginger Media BV and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms, or c) your use of the data obtained through the Service in violation of any applicable laws or third-party rights.

8. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Dendermonde, Belgium.

10. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

11. Contact Us

If you have any questions about these Terms, please contact us:

Ginger Media BV
Akkerstraat 29
9255 Buggenhout
Belgium

Or use the contact form on the website.

Refund Policy

We strive to ensure client satisfaction with our delivered data and services. If you are not satisfied with the final deliverables based on the agreed project scope, please contact us within 7 days of delivery to discuss the issues. We will make reasonable efforts to rectify the situation. If a resolution cannot be reached, we may offer a partial or full refund, minus any direct costs incurred by us during the project execution (such as proxy usage, CAPTCHA solving fees, or specific software licenses purchased for the project). The decision regarding the refund amount rests solely with The Scraping Agency management.